Case Study – John Randall

Name:  John Randall

Location: San Antonio, TX

What kind of work were you doing before litigation support found you?

If you can believe it, I was working as a manager at a sports card and comics shop in Chicago.

How did you get the opportunity to join the litigation support community?

I would say this was two fold. I worked briefly for Bowne Business Systems in Chicago at their onsite facility for Winston & Strawn. This was way back in late 1998 to early 1999. From there I went to Seattle for Grad school and worked for a company called Lighthouse Legal, now called Lighthouse Document Technologies. I started out fully learning the basics of litigation copy work, mounting, quality checking…etc.

When did you realize that this career would be a good fit for you?

It took a while for me to think it might be a good fit. After doing litigation copy work and being promoted to a supervisor, soon after the company in Seattle merged with another company and I began doing scanning projects. This lead to being a project manager for some large onsite scanning projects. I was intrigued when I started to hear two words a lot in 2003 — electronic discovery. I saw this as a challenge and I realized litigation support may be a good fit for me.

Do you prefer to be out in front and working with the clients or behind the scenes working with the technologies?

Actually I prefer both. I have always considered myself to have good analytical skills and good trouble-shooting skills which fits with working with the back end technologies. With all the knowledge I have gained over the years I find it rewarding to share my knowledge with others including clients and potential clients.

Is there an area of litigation support that had a steep learning curve for you?

I learned electronic discovery on my own. I never took a class on this, so for me this was the hardest thing to grasp. It took a few years to get a full understanding of the EDD lifecycle. But once I did, it made perfect sense.

What do you consider to be one of the coolest things about working in litigation support?

There are so many wonderful people in this business and they truly care if you are able to help them. Personally, for me it has always been about education so the more I can teach others, the more rewarding it is for me.

Which types of employers have you had while working in litigation support?

  • Law Firm
  • Service Provider

Litigation Support is a well-paying career. How much has your salary increased since joining the litigation support community?

Greater than $70,000

How many years have you been working in Litigation Support?


Care to share any words of encouragement or advice?

I have always thought that with dedication, self motivation, some technical skills and a tremendous drive one can be highly successful in this industry. I went from the very bottom of being a copy operator to having a consulting company geared toward electronic discovery and teaching electronic discovery classes all around the country. Patience and perserverance goes a long way in this industry.

Contact Info:

John Randall | 773-96-4336 |



    I am very passionate about helping legal professionals succeed. I even quit my day job to devote more time to mentoring! I want to encourage you to subscribe and join the LitSuppGuru community. I share humorous, informative, and time-sensitive emails above and beyond what appears on this site.

    Please note: I reserve the right to delete comments that are salesy, offensive or off-topic.

    • Georges

      I just had a phone conversation with John. Very knowledgeable about the industry. I witnessed how passionate he is about sharing his expertise.

      • LitSuppGuru

        I agree, Georges. John is very passionate and a good person as well.

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    • Saleem Dababneh

      John is a consummate professional in the eDiscovery field. Thanks for taking the time to do a Case Study on him.

      • Hey Saleem – John is a really good guy and I miss seeing more of him. Good to hear from you.