I have been doing litigation support for a long time. I have worked with many attorneys on many cases. I have worked with many service providers.
I know the various processes the attorneys will use to decide which document sets need to be included in the next production set.
I have observed the attorneys making promises to the government or to opposing counsel regarding the timeline for producing documents.
I understand the steps necessary for the service provider to prepare a final production set that meets the requested specifications.
One of the key roles of a litigation support professional is “managing expectations”. It is absolutely possible to negotiate a production timeline that will not cause a ridiculous amount of stress and anxiety for the attorneys, for litigation support, and especially for the service provider. I believe in setting up the entire team for success.
I do not understand why service providers are receiving an email from their client, at the last minute, with no prior heads-up, that contains a request for a final production set (thousands of documents).
The client's expectation is that the service provider will “push that non-existent easy button” and perform all of the many steps it takes to prepare a final production set, that will be error free, that will match the specifications requested, and that will be turned around within 24 hours or worse yet, the same day!
If this is happening in your work environment, then one or more people in the workflow are not practicing good “legal project management” skills. It is that simple.
Seriously, production preparation need not be rushed. There is better way.