Football and Litigation Support

Last week I was on the phone chatting with my friend, Shimmy (Shimmy is the guy in the video with me). We were talking about football and more specifically, I was talking about my Philadelphia Eagles. I was explaining to Shimmy that I am disappointed in my team this year because they are so inconsistent. In the course of making my point, I used an analogy to litigation support — imagine that!

One of the most important factors in the success of a litigation support professional is consistency. The job takes a bunch of turns and has a lot of moving parts. It can be a tedious job. We need to be reliable in many ways and one of them is the consistency with which tasks are completed.

When the Eagles quarterback can't consistently get a first down every time the offense is on the field, we begin to lose faith in him. When the Eagles defense doesn't do their job and the other team's offense is able to slip right through, the entire workflow of the Eagles team falls short. When an Eagles receiver doesn't quite catch the ball after everyone else on the team did their part, the quarterback may become hesitant to rely on him next time.

Here are some areas to focus being consistent in litigation support.

1) Be reliable in responding to communications from the legal teams in a timely fashion.

2) Prepare deliverables in a consistent manner so that the opposing party doesn't have to send an e-mail to the lead attorney asking for the missing information.

3) Manage expectations consistently throughout the project so that things don't spiral out of control.

4) Handle the electronic data consistently so that team members can easily follow behind if needed.

5) Be consistent in the instructions you give to the vendor so that there is less room for human error.

6) Keep a consistent workflow to a certain degree within the department making it easier for everyone to remember what happened and for newbies to learn the process.

When the Eagles quarterback decides to run with the ball over and over instead of relying on his team mates to do their part, it really irks me. One person can't do everything on the team and you need to fine tune your skill sets so they can be relied upon when the requests come in. Give your team mates some credit and trust them to make their contribution to the team. There is nothing more enjoyable than being part of a well oiled team. Consistency is key and good things will come to those that practice their skills on an ongoing basis.



    I am very passionate about helping legal professionals succeed. I even quit my day job to devote more time to mentoring! I want to encourage you to subscribe and join the LitSuppGuru community. I share humorous, informative, and time-sensitive emails above and beyond what appears on this site.

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    • Janice James

      Great message Amy, you are singing my song. This concept really applies to any job you do!

      • LitSuppGuru

        So true, Janice. Good to hear from you.

    • Trevor Fulano

      One thing I have to say first Amy – your blog post headlines rock – short and to the point and certainly triggering the readers (my) interest.

      Football and Litigation Support have so many things in common. First and foremost am work. Members of the team(s) have to be able to rely on each others work. Communication, managing of expectations and motivations are also key factors to win the lit sup game.

      • LitSuppGuru

        Well said, Trevor.